About Us
A Decade of Dedicated Service
Family Contact Service Australia has been a trusted provider of supervised contact services for over 13 years, operating across three states and territories. We are proud to acknowledge the many Australian families and professionals who have been integral to our journey. Your support and dedication have shaped our service, and the joy of the children we serve drives our unwavering commitment.
Our Story
Founded with a deep commitment to child safety and family well-being, Family Contact Service Australia has grown from a small local service into one of Australia's most trusted organisations delivering professional supervised contact — now present in every state and territory.
Our team comprises qualified professionals with backgrounds in welfare, human services, and social work. Every staff member undergoes rigorous background checks and holds current Working with Children clearances (or state equivalent), ensuring the highest level of trust and safety.
As we look to the future, we remain dedicated to providing high-quality, professional, and impartial services to Australian families. We continuously innovate our approaches while maintaining the warmth and compassion that families deserve during challenging times.
Our Values
What Guides Us Every Day
Compassion
We approach every family with empathy, understanding, and genuine care for their unique circumstances.
Safety First
The safety and well-being of children is our absolute priority in every interaction and decision.
Professionalism
Our team maintains the highest professional standards through continuous training and development.
Inclusivity
We welcome and respect families from all cultural backgrounds, languages, and traditions.
Collaboration
We work closely with legal professionals, social workers, and families to achieve the best outcomes.
Transparency
We maintain clear, honest communication with all parties throughout the entire process.