Legal
Privacy Policy
Last updated: January 2024
Family Contact Service Australia is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. This policy outlines how we collect, use, and protect your information.
Information We Collect
We collect personal information that you provide to us directly, including your name, email address, phone number, and any additional details you share through our application forms or contact forms. We also collect information about how you use our website through cookies and analytics tools.
How We Use Your Information
We use the information we collect to process your service applications, communicate with you about our services, improve our website and services, comply with legal obligations, and ensure the safety and well-being of children in our care.
Information Sharing
We do not sell your personal information to third parties. We may share information with relevant legal authorities when required by law, with courts or legal professionals involved in your case (with your consent), and with our qualified staff members who are directly involved in providing services to your family.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All staff members are trained in data protection procedures.
Your Rights
You have the right to access your personal data, request correction of inaccurate data, request deletion of your data (where legally permissible), withdraw consent for data processing, and lodge a complaint with a data protection authority.
Cookies
Our website uses essential cookies required for the website to function properly, and analytics cookies that help us understand how visitors interact with our site. You can manage your cookie preferences through your browser settings.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at julie@familycontactservice.com.au.